Patient Services Coordinator III

Novant Health; Town of Mount Pleasant (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

Novant Health in New York is seeking a detail-oriented Medical Office Assistant to support patient registration, scheduling, and billing operations.

You will verify demographics, insurance, collect co-pays, manage Epic work queues, and coordinate with coding and revenue cycle teams to ensure accurate claims and patient experience.

This role requires a High School Diploma or GED and at least one year of clerical experience in a medical office, with strong communication and confidentiality.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office required.
• Knowledge of medical terminology and EPIC systems.
• Excellent verbal communication and ability to handle changing priorities.

Responsibilities

• Register patients accurately, verify demographics and insurance, collect co-pays and balances.
• Schedule new and established appointments based on provider availability.
• Manage Epic work queues, including charge review and follow-up.
• Resolve billing questions and assist with charge capture and coding.
• Reconcile daily payments, prepare deposits, and perform general admin tasks.
• Collaborate with team to improve workflows and patient experience.

Skills

Verbal communication

Organizational skills

Problem solving

Teamwork

Confidentiality

Education

High School Diploma or GED

Tools

EPIC Systems

Billing software

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

Hours / Schedule: Monday–Thursday, 7:45 AM–4:30 PM; Friday, 7:45 AM–3:00 PM.

What You'll Do

• Patient Registration & Check-Out: Accurately register patients, verify demographics and insurance, collect co-pays and balances, process payments, and ensure required documentation is completed and filed.
• Scheduling: Schedule new and established patient appointments based on patient needs, provider availability, and urgency while maintaining accurate patient information.
• Epic & Charge Entry: Manage Epic work queues, including charge review, claim edits, follow-up, and missing guarantor issues. Research and resolve billing errors, denials, and charge discrepancies to support accurate and timely claims processing.
• Insurance & Billing Support: Resolve patient billing and insurance questions, assist with charge capture, and collaborate with coding and revenue cycle teams to address issues and improve accuracy.
• Daily Reconciliation & Clerical Support: Reconcile daily payments and reports, prepare deposits, verify charges, answer phones, communicate messages, and complete general administrative duties.
• Teamwork & Patient Experience: Collaborate with team members to improve workflows and patient outcomes. Provide clear, compassionate communication, keep patients informed, explain processes in plain language, and promote an inclusive, positive patient experience.

What We're Looking For

• Education: High School Diploma or GED, required.

• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.

• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Job Opening ID

194447