Patient Services Coordinator II - Scheduling & Registration

Illinois Bone and Joint Institute LLC; United States; On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, life and AD&D

401k with company match and profit‑sh

Wellness program

Health savings accounts

Flexible spending accounts

Paid holidays and paid time off

Job summary

Illinois Bone and Joint Institute, LLC (IBJI) is seeking a Patient Services Coordinator II to deliver top-tier patient-centered service. You will support registration, scheduling, training, and issue escalation to help IBJI teams achieve excellent patient experiences and strong teamwork.

The role requires a high school diploma, 3+ years in customer service, and Epic EHR familiarity; associates degree and healthcare exposure are a plus. Base salary reflects a full-time schedule and benefits.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred (healthcare concentration field a plus).
• Minimum three years experience in customer service role required (medical office experience is a plus).
• Minimum 1 year in a patient services related role preferred.
• EHR experience with Epic experience preferred.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience.
• Preparing paperwork to facilitate efficient operation and excellent customer service.
• Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits.
• Answering general inquiries.
• Appointment scheduling.
• Phone reception, patient triage, and escalation to appropriate staff.
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents.
• Check in/out procedures.
• Patient chart management.
• Collection/posting of patient responsibility payments (including copays and deductibles).
• Insurance verification and Referral management as required.
• Assist in training staff and mentoring new employees within department.
• Maintains clean and safe work environment.
• Other office duties as assigned.

Skills

Customer service

Communication

Scheduling

Multitasking

Confidential info handling

Phone etiquette

Team collaboration

Adaptability

Education

High school diploma or equivalent

Associates degree preferred

Tools

Epic EHR

Microsoft Office

Windows-based applications

Job description

Illinois Bone and Joint Institute, LLC (IBJI) is seeking a Patient Services Coordinator II to deliver top-tier patient-centered service. You will support registration, scheduling, training, and issue escalation to help IBJI teams achieve excellent patient experiences and strong teamwork.

The role requires a high school diploma, 3+ years in customer service, and Epic EHR familiarity; associates degree and healthcare exposure are a plus. Base salary reflects a full-time schedule and benefits.