Patient Services Coordinator II — Front Desk & Scheduling

Howard University; Maryland; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness: Medical, dental, &

PTO & flexible work arrangements

401(k) with company match

Tuition reimbursement

Professional development

Commuter benefits

Job summary

Howard University Hospital Faculty Practice Plan seeks a dedicated front desk assistant to warmly greet patients, schedule appointments, and provide accurate information with strong customer service. You will support patients, staff, and Faculty/Students, ensuring smooth clinic flow in a fast-paced environment.

Responsibilities include answering phones, coordinating appointments, verifying insurance, and assisting with payments and balances.

Qualifications

• High School diploma or GED is required or substituted by related experience.
• 1–3 years of general work experience preferred.
• Experience in healthcare front desk is a plus.

Responsibilities

• Greet and direct patients for appointments and information with excellent customer service.
• Answer telephones, screen calls, schedule appointments, and provide patient instructions.
• Verify insurance eligibility and assist with collecting co-pays and payments.

Skills

Customer service

Front desk communication

Cash handling

Phone etiquette

Insurance verification

Education

High School diploma or GED

Tools

Axium scheduling system

Job description

Howard University Hospital Faculty Practice Plan seeks a dedicated front desk assistant to warmly greet patients, schedule appointments, and provide accurate information with strong customer service. You will support patients, staff, and Faculty/Students, ensuring smooth clinic flow in a fast-paced environment.

Responsibilities include answering phones, coordinating appointments, verifying insurance, and assisting with payments and balances.