Patient Access Associate I — Front Desk & Insurance Verifier

Howard University Hospital; Washington (District of Columbia); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Work-life balance

Competitive benefits

403(b) retirement plan

Medical, dental, and vision coverage

Vacation and sick leave

Job summary

Howard University Hospital in Washington, DC is seeking a Patient Access Associate I to deliver exceptional service and ensure a positive patient experience. You will register patients, verify demographic, financial, and insurance information, and coordinate with insurance carriers to determine coverage and eligibility.

You will use Soarian Scheduling, Siemens EDM, and other systems to schedule appointments and document patient status.

Qualifications

• High School Diploma or GED equivalent required; Associate's degree preferred.
• Three (3) years of experience in patient access/registration, billing, cash collections, insurance, pre-certifications, or related experience.
• Strong customer service and communication skills.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to work in a fast-paced healthcare environment with frequent interruptions.

Responsibilities

• Provide exceptional customer service to patients, family members, clinicians, third-party payers, hospital employees, and coworkers.
• Register patients and verify demographic, financial, and insurance information for services.
• Contact insurance carriers to determine coverage and eligibility; verify information through eligibility systems.
• Follow regulations related to MSP, MSPQ, and ABN; obtain and verify required information.
• Schedule appointments using Soarian Scheduling and other systems; support bed placement and ADT transactions.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Typing

Education

High School Diploma or GED

Associate's degree preferred

Tools

Siemens EDM

HDX Eligibility

Soarian Scheduling

TeleTracking

Job description

Howard University Hospital in Washington, DC is seeking a Patient Access Associate I to deliver exceptional service and ensure a positive patient experience. You will register patients, verify demographic, financial, and insurance information, and coordinate with insurance carriers to determine coverage and eligibility.

You will use Soarian Scheduling, Siemens EDM, and other systems to schedule appointments and document patient status.