Patient Services Associate — Front Desk & Scheduling

Howard University; Washington, Baltimore (District of Columbia, MD); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness

Work-Life Balance

Financial Wellness

Professional Development

Additional Perks

Job summary

Howard University Hospital Faculty Practice Plan is seeking a front desk associate to greet patients, schedule appointments, verify insurance, collect co-pays, and support front office processes. The role supports patients, staff, and faculty with a focus on service excellence and accurate information flow.

Responsibilities include handling calls, verifying eligibility, and coordinating with the business office on balances.

Qualifications

• High School diploma or GED required; substitution rules apply.

Responsibilities

• Greets patients and directs them to appointments and information.
• Answers phones, screens calls, takes messages and schedules appointments.
• Verifies patient information and insurance; collects co-pays at visit.
• Maintains front office processes to support financial performance and service levels.
• Pre-authorizations and eligibility checks as part of patient intake.

Skills

Customer service

Scheduling appointments

Communication skills

Basic math

Computer skills

Education

High School diploma or GED

AA/AS may substitute for 4 years

BA/BS may substitute for up to 4 years

Tools

Axium scheduling system

Job description

Howard University Hospital Faculty Practice Plan is seeking a front desk associate to greet patients, schedule appointments, verify insurance, collect co-pays, and support front office processes. The role supports patients, staff, and faculty with a focus on service excellence and accurate information flow.

Responsibilities include handling calls, verifying eligibility, and coordinating with the business office on balances.