Front Office Patient Services Associate I

Howard University College of Medicine; Washington (District of Columbia); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness

Paid time off

Paid holidays

403(b) with company match

Tuition reimbursement

Professional development

Wellness programs

Commuter benefits

Job summary

Howard University Hospital is seeking a Patient Service Representative I to greet patients, schedule appointments, and manage front-desk operations in a fast-paced ambulatory care setting.

The role requires strong customer service, familiarity with insurance verification, and effective communication with patients and staff. Includes benefits, paid time off, and tuition assistance, with a competitive hourly wage.

Qualifications

• High school diploma or GED required; 1–3 years of general work experience preferred.
• Experience greeting and directing patients, handling calls, and scheduling appointments.

Responsibilities

• Greet and direct patients for appointments and information with strong customer service.
• Answer phones, screen calls, take messages, and schedule appointments in Axium.
• Verify insurance eligibility and assist in collecting payments and co-pays.
• Prepare patients for visits with pre-visit instructions and documents.
• Support front-office processes to improve financial performance.

Skills

Customer service

Scheduling appointments

Insurance verification

Medical office clerical

Education

High School diploma or GED

Tools

Axium Scheduling System

Job description

Howard University Hospital is seeking a Patient Service Representative I to greet patients, schedule appointments, and manage front-desk operations in a fast-paced ambulatory care setting.

The role requires strong customer service, familiarity with insurance verification, and effective communication with patients and staff. Includes benefits, paid time off, and tuition assistance, with a competitive hourly wage.