Patient Services & Billing Coordinator

Beth Israel Lahey Health, Inc.; Billerica (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health, Inc. is seeking a Medical Secretary in Billerica to act as the frontline representative for the Primary Care office.

You will manage high-volume patient interactions, registrations, scheduling, co-pay collection and basic billing while ensuring a positive patient experience and smooth office operations. The role emphasizes strong customer service, solid PC skills, and clear written and verbal communication.

Qualifications

• High School Diploma or GED required.
• 1 year of experience in a high-volume customer service-related position.
• Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Responsibilities

• Handle phone interactions with patients and staff.
• Perform registration and scheduling tasks.
• Process co-pay collection and basic billing.
• Make appointment confirmation calls and ensure accurate appointment details.

Skills

Customer service

PC skills

Verbal communication

Written communication

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health, Inc. is seeking a Medical Secretary in Billerica to act as the frontline representative for the Primary Care office.

You will manage high-volume patient interactions, registrations, scheduling, co-pay collection and basic billing while ensuring a positive patient experience and smooth office operations. The role emphasizes strong customer service, solid PC skills, and clear written and verbal communication.