Patient Services Associate — Front Desk & Call Center

Beth Israel Lahey Health; Lexington (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Assistant / Call Center to support patient intake and scheduling. You will greet patients, enter demographic and billing information, collect copays, and coordinate referrals under supervision from practice leadership and healthcare providers.

The role emphasizes high-quality customer service, accurate data entry, and effective communication with patients and clinicians across ambulatory settings.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.

Responsibilities

• Greets patients and visitors with courtesy and privacy.
• Acts as central communication source in delivery of patient care.
• Provides accurate information and directions and follows up promptly.
• Performs check in, registration, scheduling, demographic and fiscal data entry.
• Collects co-payments following standards for copayment processing.
• Schedules, reschedules and cancels appointments to accommodate patient and provider needs.
• Obtains and enters referrals.

Skills

Customer service

Communication skills

Computer literacy

Education

High School diploma or GED

Medical Admin Assistant Cert (preferred)

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking a Practice Assistant / Call Center to support patient intake and scheduling. You will greet patients, enter demographic and billing information, collect copays, and coordinate referrals under supervision from practice leadership and healthcare providers.

The role emphasizes high-quality customer service, accurate data entry, and effective communication with patients and clinicians across ambulatory settings.