Patient Services & Scheduling Coordinator I

Socket.dev; Arlington Heights (IL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

401k with company match

Profit sharing

Wellness program

Health savings accounts

Flexible spending accounts

Paid holidays

Paid time off

Job summary

Illinois Bone and Joint Institute, LLC (IBJI) is seeking a Patient Services Coordinator I to deliver exceptional patient-centered service. The role emphasizes accurate registration, optimal scheduling, and supporting IBJI teams to ensure a positive patient experience and efficient operations.

Responsibilities include greeting patients, handling inquiries, scheduling, check-in/out, and managing patient charts and payments.

Qualifications

• High school diploma or equivalent is required.
• Minimum one year of customer service experience (medical office experience preferred).
• EHR experience (Epic experience preferred).

Responsibilities

• Welcome patients and visitors with high quality customer service.
• Appointment scheduling.
• Phone reception and patient triage.
• Registration and pre-registration procedures including demographics, insurance, and documents.
• Check in/out procedures and patient chart management.
• Collection and posting of patient payments (copays/deductibles).
• Insurance verification and referral management as required.
• Maintain a clean and safe work environment.
• Schedule: Monday–Friday, occasional Saturday as needed.

Skills

Flexible schedule

Customer service

Interpersonal skills

Stress management

Education

High school diploma or equivalent

Tools

Epic

Job description

Illinois Bone and Joint Institute, LLC (IBJI) is seeking a Patient Services Coordinator I to deliver exceptional patient-centered service. The role emphasizes accurate registration, optimal scheduling, and supporting IBJI teams to ensure a positive patient experience and efficient operations.

Responsibilities include greeting patients, handling inquiries, scheduling, check-in/out, and managing patient charts and payments.