Patient Services Coordinator II

Beth Israel Lahey Health; Wayland (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Clinic Administrative Assistant to support daily operations at the Wayland location. You will greet patients, verify demographics, process registrations, handle co-pays, and coordinate referrals to ensure smooth patient flow and accurate scheduling.

You will work closely with the practice team, including nurses and providers, to deliver high-quality service, assist with billing tasks, and support occasional project work under supervision.

Qualifications

• High school diploma or GED required.
• Certificate in Medical Admin Assistant preferred.
• Proficiency with computer systems and Microsoft Office applications.

Responsibilities

• Greets patients and visitors with courtesy and privacy.
• Performs check-in, registration, scheduling and demographic verification.
• Collects co-payments and processes payments.
• Schedules/reschedules/cancels appointments and handles referrals.
• Acts as liaison to ensure smooth patient flow and service delivery.
• Facilitates billing functions and may assist in department projects.

Skills

Written communications

Oral communications

Customer service

Teamwork

Knowledge of safety procedures

Education

High school diploma or GED

Medical Administrative Assistant certificate

Tools

Microsoft Office

Computer systems

Job description

Beth Israel Lahey Health is seeking a Clinic Administrative Assistant to support daily operations at the Wayland location. You will greet patients, verify demographics, process registrations, handle co-pays, and coordinate referrals to ensure smooth patient flow and accurate scheduling.

You will work closely with the practice team, including nurses and providers, to deliver high-quality service, assist with billing tasks, and support occasional project work under supervision.