Patient Services & Registration Associate

Beth Israel Lahey Health; Wayland (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient-facing receptionist in Wayland, MA to deliver courteous service and maintain smooth practice operations. You will greet patients, collect information, manage check-in and scheduling, and support the flow of care in a fast-paced ambulatory setting.

Required are a High School diploma or GED and 1–3 years of related experience; a Medical Admin Assistant certification is a plus.

Qualifications

• High School diploma or GED required.
• Certificate 1 in Medical Admin Assistant preferred.
• 1-3 years related work experience required.
• Experience with computer systems, including web-based applications and MS Office (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Greet patients and visitors with courtesy, service, and privacy.
• Serve as central communication source for patient care.
• Process check-in, registration, scheduling, and demographic verification.
• Register patients in the computer system and ensure data accuracy.
• Schedule, reschedule, and cancel appointments.
• Obtain referrals and collect co-pays.
• Maintain a welcoming reception area and signage.
• Provide Spanish translation services when needed.

Skills

Customer service

Written communications

Oral communications

Teamwork

English fluency

Education

High School diploma or GED

Medical Admin Assistant Certification (preferred)

Tools

MS Office (Outlook, Word, Excel)

Web-based applications

Job description

Beth Israel Lahey Health is seeking a patient-facing receptionist in Wayland, MA to deliver courteous service and maintain smooth practice operations. You will greet patients, collect information, manage check-in and scheduling, and support the flow of care in a fast-paced ambulatory setting.

Required are a High School diploma or GED and 1–3 years of related experience; a Medical Admin Assistant certification is a plus.