Patient Experience Coordinator — Front Desk & Billing

Northwestern Memorial Healthcare; Geneva (IL); On-site; USD 26,000 - 37,000; Full time

Job summary

Northwestern Medicine is hiring a Patient Service Representative to greet and assist patients, verify information, and handle check-in/out processes with a focus on exceptional service. You will collect co-pays and payments, update records, and help schedule appointments within a busy care setting.

The role emphasizes accuracy, empathy, and smooth reception for patients and visitors in our Illinois facilities. Prior healthcare exposure is a plus; high school diploma or GED is required.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience preferred.
• Healthcare setting experience is a plus.

Responsibilities

• Greet and check in/out patients and guests.
• Confirm identity and visit details; collect co-pays and payments.
• Update patient demographics and insurance information; process registrations.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Job description

Northwestern Medicine is hiring a Patient Service Representative to greet and assist patients, verify information, and handle check-in/out processes with a focus on exceptional service. You will collect co-pays and payments, update records, and help schedule appointments within a busy care setting.

The role emphasizes accuracy, empathy, and smooth reception for patients and visitors in our Illinois facilities. Prior healthcare exposure is a plus; high school diploma or GED is required.