Patient Services Coordinator — Front Office (Healthcare)

AbsoluteCARE Medical Center & Pharmacy; Cleveland (OH); On-site; USD 25,000 - 28,000; Full time

Job summary

AbsoluteCARE Medical Center & Pharmacy in Cleveland, OH seeks a Patient Flow Coordinator to greet patients, coordinate schedules, and advocate for efficient visits while supporting financial transactions. You will collect demographics, verify insurance, check in/out, manage copays, and liaise with clinical teams to improve engagement and retention.

This full-time, on-site role offers daytime hours and growth opportunities.

Qualifications

• High School diploma or equivalent required.
• 2 years’ experience in a similar role.
• Experience with eCW preferred.
• Patient-centered approach and ability to work with diverse communities.

Responsibilities

• Greet patients and coordinate flow in the office.
• Verify insurance benefits and referrals.
• Check in/out patients for appointments.
• Manage and collect copays and payments.
• Maintain accurate patient demographics and histories.
• Schedule appointments for the multidisciplinary team.
• Respond to phone calls and route to appropriate staff.
• Ensure fair and timely patient care per guidelines.

Skills

Customer service

Communication skills

Multitasking

Education

High School diploma

Tools

eCW (eClinicalWorks)

Practice Management System/EMR

Job description

AbsoluteCARE Medical Center & Pharmacy in Cleveland, OH seeks a Patient Flow Coordinator to greet patients, coordinate schedules, and advocate for efficient visits while supporting financial transactions. You will collect demographics, verify insurance, check in/out, manage copays, and liaise with clinical teams to improve engagement and retention.

This full-time, on-site role offers daytime hours and growth opportunities.