Patient Concierge & Front Desk Coordinator

AbsoluteCare; Washington (District of Columbia, MD); On-site; USD 25,000 - 29,000; Full time

Job summary

AbsoluteCare in Washington, DC is seeking an Office Coordinator to manage patient flow, greet patients, coordinate appointments for a multi-disciplinary team, and support smooth daily operations in a physician office.

Responsibilities include data collection, check-in/out, insurance verification, collecting copays, EMR use, and coordinating with internal departments and external agencies to ensure timely, patient-centered care.

Qualifications

• High School diploma or equivalent.
• 2 years’ experience in a similar role.
• Experience in a Patient Centered Medical Home preferred.
• Experience with eCW preferred.
• Demonstrated respect for and experience with culturally diverse communities.
• Ability to build and maintain relationships with a diverse population.
• Ability to multi-task, highly organized, and great communication skills.
• Team and customer service oriented.

Responsibilities

• Provide excellent customer service when greeting and engaging patients and visitors.
• Data collection and management of demographics, patient history, insurance, and financial information.
• Check patients in and out for appointments promptly.
• Manage patient financial transactions and payment arrangements.
• Verify insurance benefits and referral authorization requirements.
• Collect copays, coinsurance, and deductibles.
• Prepare daily reports.
• Coordinate with the clinical team to promote patient engagement and retention.
• Answer calls and route appropriately.
• Schedule and coordinate appointments for the multi-disciplinary team.
• Distribute correspondence.
• Demonstrate knowledge of insurance coverage and patient/physician needs.
• Proficient use of Practice Management System/EMR, Phone System and MS Word.
• Assist patients in coordinating between internal departments and external agencies.
• Ensure fair, timely, and equitable patient care based on criteria.
• Schedule appointments per patient preference and provider requirements.
• Monitor waiting room behavior and maintain orderly environment.
• Handle incoming mail, faxes, deliveries including refrigerated items.
• Ensure accuracy of patient information in the PM system.
• Referral management and assisting patients with requirements.
• Accurate reporting and management of payments and encounter documentation.
• Manage office supply needs.

Skills

Customer service

Communication skills

Multitasking

Team oriented

Education

High School diploma or equivalent

Tools

eCW

Job description

AbsoluteCare in Washington, DC is seeking an Office Coordinator to manage patient flow, greet patients, coordinate appointments for a multi-disciplinary team, and support smooth daily operations in a physician office.

Responsibilities include data collection, check-in/out, insurance verification, collecting copays, EMR use, and coordinating with internal departments and external agencies to ensure timely, patient-centered care.