Patient Experience Coordinator - Front Office

AbsoluteCare; Philadelphia (Philadelphia County); On-site; USD 25,000 - 29,000; Full time

Job summary

AbsoluteCare is seeking a front desk coordinator to manage patient flow, greet patients with courtesy, and advocate for effective communication and visits within the office. You will coordinate schedules for a multi-disciplinary team and monitor patient financial transactions.

The role requires data collection and management, insurance verification, copay collection, and daily reporting. Proficiency with a Practice Management System/EMR and MS Word is expected, along with strong organizational

Qualifications

• High School diploma or equivalent required.
• 2 years’ experience in a similar role.
• Experience with eCW preferred.
• Experience in a Patient Centered Medical Home preferred.
• Ability to multi-task and communicate effectively.

Responsibilities

• Provide excellent customer service when greeting patients and visitors.
• Check patients in and out for appointments in a timely manner.
• Manage patient financial transactions and payment arrangements.
• Verify insurance benefits and referral requirements.
• Data collection and management of demographics, patient history, and insurance.
• Schedule and coordinate appointments for the multi-disciplinary team.
• Daily reporting and record-keeping.
• Coordinate with the clinical team to promote patient engagement and retention.
• Proficient use of the Practice Management System/EMR and Microsoft Word.

Skills

Customer service

Communication skills

Multi-tasking

Organization

Relationship building

Team orientation

Education

High School diploma

Tools

eCW

Practice Management System

Microsoft Word

Job description

AbsoluteCare is seeking a front desk coordinator to manage patient flow, greet patients with courtesy, and advocate for effective communication and visits within the office. You will coordinate schedules for a multi-disciplinary team and monitor patient financial transactions.

The role requires data collection and management, insurance verification, copay collection, and daily reporting. Proficiency with a Practice Management System/EMR and MS Word is expected, along with strong organizational