Patient Access & Scheduling Coordinator

AbsoluteCARE Medical Center & Pharmacy; Philadelphia (Philadelphia County); On-site; USD 25,000 - 29,000; Full time

Job summary

AbsoluteCare Medical Center & Pharmacy seeks a Front Desk/Patient Services Coordinator to manage patient flow, greet patients, and act as a patient advocate by facilitating communication and visits in the office. You will coordinate patient schedules, assist with financial transactions, and ensure accurate data entry in the EMR.

The role requires 2 years of similar experience, comfort with insurance verification, and proficiency in a Practice Management System/EMR.

Qualifications

• High School diploma or equivalent required.
• 2 years’ experience in a similar role.
• Experience in a Patient Center Medical Home preferred.
• Experience with eCW preferred.
• Personal and professional passion to help improve healthcare delivery.
• Demonstrated respect for and experience with culturally diverse communities.
• Ability to build and maintain relationships with a diverse population.
• Ability to multi-task, highly organized, and great communication skills.
• Team and customer service oriented.

Responsibilities

• Provide excellent customer service when greeting and engaging patients and visitors.
• Responsible for data collection and management, specifically demographics, patient history, insurance, and financial information.
• Check patients in and out for appointments in a timely manner.
• Managing patient financial transactions and payment arrangements.
• Verification of insurance benefits and referral authorization requirements.
• Collection of copays, coinsurance, and deductibles.
• Daily reporting.
• Coordination with assigned clinical team to promote patient engagement and retention.
• Answer incoming phone calls and routing appropriately.
• Scheduling and coordination of appointments for the multi-disciplinary team.
• Distribution of correspondence.
• Demonstrate a working knowledge of insurance coverage and benefits; appropriate triage of patient and physician needs; and the general procedures of a physician office.
• Proficient use of the Practice Management System/EMR, Phone System and Microsoft Word.
• Assist patients in coordination between the internal departments of the office as well as external agencies.
• Ensure that patients are seen in a fair, timely and equitable manner based on established criteria.
• Schedule appointments per patient preference, office guidelines, provider requirements, diagnosis, insurance coverage, and individual preferences.
• Monitor waiting rooms to ensure that patient and visitor’s behavior is appropriate, the waiting room is clean and in order assist with medical records in terms of obtaining designated authorizations for release and coordinating between medical records and the patient and/or third party.
• Distribute incoming mail, faxes, and deliveries, specifically refrigerated and time sensitive items.
• Assure accuracy of patient (insurance and demographic) information in the practice management system.
• Referral management and assisting patients with these requirements.
• Accurate reporting and management of collected payments and encounter documentation.
• Manage office supply needs.

Skills

Customer service

Communication

Multitasking

Office coordination

Education

High School diploma or equivalent

Tools

eCW

Job description

AbsoluteCare Medical Center & Pharmacy seeks a Front Desk/Patient Services Coordinator to manage patient flow, greet patients, and act as a patient advocate by facilitating communication and visits in the office. You will coordinate patient schedules, assist with financial transactions, and ensure accurate data entry in the EMR.

The role requires 2 years of similar experience, comfort with insurance verification, and proficiency in a Practice Management System/EMR.