Patient Services Concierge - Front Desk & Scheduling

Central Ohio Primary Care; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Central Ohio Primary Care in Columbus, OH is seeking a friendly patient services coordinator responsible for guiding patients from arrival to departure. You will manage check-in, verify insurance, collect copays, and route inquiries to the appropriate team, ensuring a positive visit in person, by phone, or via telehealth.

The role supports clinical staff, maintains HIPAA privacy, and requires strong communication, organization, and teamwork.

Qualifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Responsibilities

• Ensure patients have a positive experience during their visit across in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met.
• Greet patients and complete established check-in procedures, including data entry and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer calls and emails from patients and COPC departments; direct or elevate inquiries as needed.
• Perform general clerical tasks and support office personnel as needed.
• Maintain patient confidentiality in line with HIPAA regulations.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Time management

HIPAA knowledge

Confidentiality

Teamwork / collaboration

Leadership

EHR systems

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR) systems

Job description

Central Ohio Primary Care in Columbus, OH is seeking a friendly patient services coordinator responsible for guiding patients from arrival to departure. You will manage check-in, verify insurance, collect copays, and route inquiries to the appropriate team, ensuring a positive visit in person, by phone, or via telehealth.

The role supports clinical staff, maintains HIPAA privacy, and requires strong communication, organization, and teamwork.