Patient Services Coordinator: Caring Front Desk & Scheduling

Optum; Gahanna (OH); On-site; USD 45,847,000 - 83,097,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental Insurance

Vision Insurance

Life & AD&D Insurance

401(k)

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a Patient Services Representative in Ohio. The role involves greeting patients, handling intake processes, collecting payments, and managing scheduling and medical records in a collaborative office environment.

Requirements include a high school diploma and 1+ year healthcare administration experience. Knowledge of EPIC and medical terminology is preferred, with benefits including ample PTO, health plans, and 401(k) options.

Qualifications

• High School Diploma or GED required.
• 1+ years of administrative experience in a healthcare setting.
• Preferred: front office duties such as scheduling, check-in/out, and insurance verification.
• Knowledge of medical terminology.
• Experience with medical insurance helpful.

Responsibilities

• Greet patients and manage wait times.
• Assist with intake and document copying.
• Collect co-pays, co-insurance and deductibles; issue receipts.
• Manage cashier box and daily deposits per policy.
• Process walk-in patients and visitors; schedule appointments.
• Maintain medical records (files/scans; prep for schedule).
• Ensure all correspondence is scanned or filed promptly.
• Process requests for medical records release and log appropriately.
• Perform additional duties as assigned.

Skills

Microsoft Office

Medical terminology

Scheduling

Customer service

Education

High school diploma or GED

Tools

EPIC software

Job description

UnitedHealth Group is seeking a Patient Services Representative in Ohio. The role involves greeting patients, handling intake processes, collecting payments, and managing scheduling and medical records in a collaborative office environment.

Requirements include a high school diploma and 1+ year healthcare administration experience. Knowledge of EPIC and medical terminology is preferred, with benefits including ample PTO, health plans, and 401(k) options.