Patient Experience Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Ambulatory Services in Washington, DC is seeking a friendly, detail-oriented front desk associate to greet patients, register information, and coordinate efficient flow through the practice. You will handle check-in and check-out, verify insurance, collect co-pays, and prepare requisitions for tests.

Ideal candidates will provide high-quality customer service, communicate clearly with patients and colleagues, and support test scheduling and results documentation in a fast-paced

Qualifications

• High School Diploma or GED required.
• Less than 1 year - 1 year experience providing high quality customer service required, preferably in a health care setting.
• Experience with computerized schedules/registration systems and electronic records preferred.
• IDX/GE Centricity experience preferred.

Responsibilities

• Greet patients and coordinate efficient patient flow.
• Register patients, verify insurance and explain patient responsibility for payment.
• Schedule appointments and prepare test requisitions.
• Answer and triage telephone inquiries and disseminate messages.
• Maintain and update patient records and documentation.
• Manage missed appointments and no-shows in the system.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Ambulatory Services in Washington, DC is seeking a friendly, detail-oriented front desk associate to greet patients, register information, and coordinate efficient flow through the practice. You will handle check-in and check-out, verify insurance, collect co-pays, and prepare requisitions for tests.

Ideal candidates will provide high-quality customer service, communicate clearly with patients and colleagues, and support test scheduling and results documentation in a fast-paced