Patient Experience Specialist

MedStar Health’s Washington Hospital Center; Leonardtown (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a courteous front desk representative to greet patients, schedule appointments, collect copays, and verify insurance to ensure smooth patient flow. The role includes processing time-of-service payments and updating patient demographics in the system.

The candidate will support patient access by coordinating follow-up tests, providing test requisitions, and maintaining professional care standards.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Knowledge of medical terminology and effective written communication.
• Ability to work in a high-pressure environment and adapt to varying patient needs.

Responsibilities

• Greet patients and coordinate efficient patient flow in the department.
• Register patients, verify insurance, and explain patient responsibility for payment.
• Schedule appointments and manage time-of-service payments and co-pays.
• Input charges, update demographic data, and scan/index records.
• Provide telephone triage and relay messages to appropriate staff.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health’s Washington Hospital Center is seeking a courteous front desk representative to greet patients, schedule appointments, collect copays, and verify insurance to ensure smooth patient flow. The role includes processing time-of-service payments and updating patient demographics in the system.

The candidate will support patient access by coordinating follow-up tests, providing test requisitions, and maintaining professional care standards.