Patient Access & Care Coordination Specialist

MedStar Health’s Washington Hospital Center; Baltimore (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a front desk associate to greet patients, verify insurance, collect co-pays, and ensure smooth patient flow. You will manage scheduling, test requisitions, and time-of-service payments in a fast-paced clinical setting.

The role requires healthcare exposure, familiarity with scheduling systems, and strong customer service. On-site work with a focus on accurate patient data and efficient intake processes.

Qualifications

• High school diploma or GED required; one year of education may substitute for one year of work experience.
• Less than 1 year to 1 year in customer service, preferably healthcare; scheduling system experience a plus.
• Knowledge of IDX/GE Centricity and medical terminology.

Responsibilities

• Greet patients and coordinate efficient patient flow throughout the practice or department.
• Register patients, verify insurance, and collect co-pays and time-of-service payments.
• Schedule appointments and prepare test requisitions as needed.

Skills

Interpersonal communication

Customer service

Medical terminology

Telephone etiquette

Education

High School Diploma or GED

One year of related education may substitute for work experience

Tools

IDX/GE Centricity

Job description

MedStar Health’s Washington Hospital Center is seeking a front desk associate to greet patients, verify insurance, collect co-pays, and ensure smooth patient flow. You will manage scheduling, test requisitions, and time-of-service payments in a fast-paced clinical setting.

The role requires healthcare exposure, familiarity with scheduling systems, and strong customer service. On-site work with a focus on accurate patient data and efficient intake processes.