Patient Experience & Scheduling Specialist

MedStar Health; Washington (District of Columbia); Presencial; USD 2 480 000 - 4 546 000; Tempo integral

Resumo da oferta

MedStar Ambulatory Services is seeking a friendly front desk associate to greet patients, register them, collect co-pays, and coordinate patient flow within the department in Washington, DC. The role emphasizes exceptional customer service and accurate record updating to support efficient clinic operations.

Responsibilities include verifying insurance, scheduling appointments, processing time-of-service payments, updating patient demographics and insurance data, and providing patients with

Qualificações

• High School Diploma or GED required.
• Experience in health care setting preferred.
• Experience with computerized scheduling and electronic records beneficial.

Responsabilidades

• Greet patients and serve as initial contact in the practice or department.
• Register patients and collect co-pays and perform time-of-service payments.
• Schedule appointments including follow-up and referrals; prepare test requisitions.

Conhecimentos

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Formação académica

High School Diploma or GED

Ferramentas

IDX/GE Centricity

Descrição da oferta de emprego

MedStar Ambulatory Services is seeking a friendly front desk associate to greet patients, register them, collect co-pays, and coordinate patient flow within the department in Washington, DC. The role emphasizes exceptional customer service and accurate record updating to support efficient clinic operations.

Responsibilities include verifying insurance, scheduling appointments, processing time-of-service payments, updating patient demographics and insurance data, and providing patients with