Patient Services Coordinator - Front Desk & Scheduling

SIU Medicine; Springfield (IL); On-site; USD 35,000 - 42,000; Full time

Job summary

SIU Medicine in Springfield, IL seeks a Medical Office Specialist who serves as the first contact for patients, greeting them in person or answering calls, and guiding them through appointment scheduling and basic information requests. This role blends front desk reception with patient services phone duties and is essential to a professional patient experience.

The position emphasizes accurate data entry in the EMR, registering new patients, updating existing records, processing payments, and

Qualifications

• Two years of work experience in medical office or related field.
• Ability to schedule appointments and manage patient information.
• Experience with basic cashiering and insurance data entry.

Responsibilities

• Greet patients and handle front desk duties and scheduling.
• Answer phone calls, screen requests, and route to appropriate staff.
• Enter and update patient demographics in the EMR, and assist with registrations.

Skills

Communication skills

Customer service

Phone etiquette

Education

Two years of work experience in medical/clerical

Tools

EMR system

Practice management system

Job description

SIU Medicine in Springfield, IL seeks a Medical Office Specialist who serves as the first contact for patients, greeting them in person or answering calls, and guiding them through appointment scheduling and basic information requests. This role blends front desk reception with patient services phone duties and is essential to a professional patient experience.

The position emphasizes accurate data entry in the EMR, registering new patients, updating existing records, processing payments, and