Patient Access Specialist (Medical Office)

SIU Medicine; Springfield (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

SIU Medicine seeks an experienced receptionist to support outpatient clinics and call centers. You will handle patient check-ins, scheduling, and general clerical tasks, ensuring accurate data entry and smooth communication with patients and healthcare staff.

Qualifications include a high school diploma and about one year of health-care related experience. Strong customer service and organizational skills are essential for this role.

Qualifications

• High school diploma or equivalent.
• One year of related experience or equivalent in a medical/health care setting.
• Ability to interview patients, schedule appointments and maintain records.

Responsibilities

• Perform reception and call center duties, including scheduling patient appointments.
• Interview patients to collect demographic information and orient them to services and policies.
• Review, look-up, update and maintain medical records as required.
• Perform billing and cashiering duties.
• Operate data entry equipment and related office tools.
• Maintain professional relations with patients and their families regarding nonmedical services.

Skills

Customer service

Phone etiquette

Record keeping

Data entry

Interpersonal skills

Education

High school diploma or equivalent

Job description

SIU Medicine seeks an experienced receptionist to support outpatient clinics and call centers. You will handle patient check-ins, scheduling, and general clerical tasks, ensuring accurate data entry and smooth communication with patients and healthcare staff.

Qualifications include a high school diploma and about one year of health-care related experience. Strong customer service and organizational skills are essential for this role.