Clinic Front Desk Specialist – Patient Services

OSF HealthCare; Washington (IL); On-site; USD 24,000 - 27,000; Part time

Job summary

OSF HealthCare in Washington, IL seeks a Front Office Assistant to provide outstanding patient-facing service at the front desk. This 32-hour/week position supports scheduling, registration, co-pay collection and communications with patients, families, and insurance companies.

The role emphasizes a welcoming, patient-first environment in a busy outpatient setting. The ideal candidate will perform clerical tasks accurately, use basic computer applications, and maintain a positive patient

Qualifications

• Education - High school or GED equivalent
• Customer service experience.
• Typing, filing, telephone skills
• Basic Microsoft application basic proficiency
• Excellent Customer Service skills

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform front office reception and clerical duties in a medical practice setting.
• Schedule and register patients according to department guidelines.
• Coordinate with insurance companies for benefits and prior-authorizations.
• Handle incoming/outgoing calls and collect co-pays.

Skills

Customer service experience

Typing, filing, telephone skills

Basic Microsoft applications

Excellent customer service

Education

High school or GED equivalent

Tools

Electronic Medical Records

Job description

OSF HealthCare in Washington, IL seeks a Front Office Assistant to provide outstanding patient-facing service at the front desk. This 32-hour/week position supports scheduling, registration, co-pay collection and communications with patients, families, and insurance companies.

The role emphasizes a welcoming, patient-first environment in a busy outpatient setting. The ideal candidate will perform clerical tasks accurately, use basic computer applications, and maintain a positive patient