Patient-First Front Office & Scheduling Specialist

OSF HealthCare; Bloomington (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

OSF HealthCare is looking for a Front Office Assistant to deliver exceptional patient-facing service in a busy medical practice. You will greet patients, collect information, schedule visits, process registrations, and coordinate with insurance companies to determine benefits and prior-authorizations.

Strong communication and basic computer skills are essential. You will be the face of the office, handling calls and in-person interactions to ensure a patient-first experience aligned with OSF's

Qualifications

• Education: High School or GED equivalent.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic Microsoft application proficiency.
• Excellent Customer Service skills.

Responsibilities

• Provide reception/clerical support in a medical practice front office.
• Schedule and register patients, and manage appointments.
• Communicate with insurance companies to determine benefits and prior-authorizations.
• Handle incoming/outgoing patient calls and co-pay collection.

Skills

Customer service

Typing

Phone skills

Microsoft Office

Customer service skills

Education

High School or GED

Tools

Electronic Medical Records

Job description

OSF HealthCare is looking for a Front Office Assistant to deliver exceptional patient-facing service in a busy medical practice. You will greet patients, collect information, schedule visits, process registrations, and coordinate with insurance companies to determine benefits and prior-authorizations.

Strong communication and basic computer skills are essential. You will be the face of the office, handling calls and in-person interactions to ensure a patient-first experience aligned with OSF's