Patient Experience & Scheduling Specialist

Integrated Health of Southern Illinois; Carterville, Northern (IL, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO

Holiday pay

Sick time

Job summary

Integrated Health of Southern Illinois is seeking a Customer Service Representative to be the first point of contact for patients by phone, assisting with scheduling and billing inquiries. The role requires accurate data entry in EMR systems, strong typing, and the ability to navigate multiple software platforms with care.

You will support patient experience by collecting demographic data, scheduling visits, and addressing routine concerns, while collaborating with the team to ensure efficient

Qualifications

• High school diploma or equivalent.
• 1 year of experience in medical scheduling, customer service, or call-based support.
• Healthcare experience is a plus.
• Proficient typing speed of 45+ WPM and 10-key skills.
• Ability to navigate multiple software systems with accuracy.

Responsibilities

• Serve as a welcoming first point of contact for patients by phone.
• Gather and update patient demographic information in EMR per standards.
• Schedule appointments prioritizing access and clinic efficiency.
• Explain billing information clearly and collect balances owed.
• Maintain organized workflows and assist team goals.

Skills

Customer service

Medical scheduling

Typing 45+ WPM

EMR navigation

Attention to detail

Education

High school diploma or equivalent

Tools

10-key

Job description

Integrated Health of Southern Illinois is seeking a Customer Service Representative to be the first point of contact for patients by phone, assisting with scheduling and billing inquiries. The role requires accurate data entry in EMR systems, strong typing, and the ability to navigate multiple software platforms with care.

You will support patient experience by collecting demographic data, scheduling visits, and addressing routine concerns, while collaborating with the team to ensure efficient