Patient Services Coordinator — Front Desk & Scheduling

UC San Diego Health; San Diego (CA); On-site; USD 53,000 - 64,000; Full time

Job summary

UC San Diego Health seeks an experienced Medical Group Office Assistant to serve as the initial contact for patients entering the Group Clinics, Urgent Care and main reception. You will greet and assist patients, verify insurance, schedule appointments, and coordinate referrals while maintaining confidentiality and delivering excellent service.

The role requires strong front-office experience in a healthcare setting, superb organizational and communication skills, and proficiency with EMR and

Qualifications

• Front office outpatient healthcare experience required.
• Strong listening and caring approach to patients.
• Excellent organizational skills to manage diverse tasks and deadlines.
• Proficiency with electronic medical records and scheduling systems.
• Ability to communicate clearly in writing and verbally with diverse patients.

Responsibilities

• Greet and assist patients in person and by phone with professionalism.
• Manage patient flow from check-in to check-out.
• Verify insurance eligibility and assist with scheduling and referrals.
• Coordinate physician referrals and tests; maintain confidentiality.
• Support administrative tasks and maintain orderly front desk operations.

Skills

Active listening

Organizational skills

Interpersonal skills

Communication

Confidentiality

HIPAA/FERPA knowledge

Customer service

Tools

EMR systems

Scheduling systems

Multi-line telephone system

Computerized billing/records

Job description

UC San Diego Health seeks an experienced Medical Group Office Assistant to serve as the initial contact for patients entering the Group Clinics, Urgent Care and main reception. You will greet and assist patients, verify insurance, schedule appointments, and coordinate referrals while maintaining confidentiality and delivering excellent service.

The role requires strong front-office experience in a healthcare setting, superb organizational and communication skills, and proficiency with EMR and