Patient Access & Scheduling Specialist

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UCSD Medical Centers is seeking a Front Desk/Call Center Specialist to provide patient-focused service, registration, appointment scheduling, and insurance verification in a busy outpatient setting. You will manage multi-line calls, input demographic and financial data, and ensure accurate patient accounts.

Responsibilities include verifying insurance eligibility with Third-Party Payers, using EPIC to input information, relay messages to clinic staff, and informing patients about deposit

Qualifications

• Three (3) years of customer service experience.
• Experience with registration, appointment scheduling & insurance verification.
• Knowledge of third-party payors including federal, state and private health plans.
• Proficient computer skills and be able to work between multiple systems during calls.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
• Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Proven problem-solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met.

Responsibilities

• Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account.
• Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems.
• Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff.
• Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy.
• Other related duties as assigned, that could include ambulatory float assignments front desk and call center.

Skills

Customer service

Communication skills

Multiline phone handling

Registration & scheduling

Insurance verification

Organizational skills

Problem-solving

Tools

EPIC

Cadence

Job description

UCSD Medical Centers is seeking a Front Desk/Call Center Specialist to provide patient-focused service, registration, appointment scheduling, and insurance verification in a busy outpatient setting. You will manage multi-line calls, input demographic and financial data, and ensure accurate patient accounts.

Responsibilities include verifying insurance eligibility with Third-Party Payers, using EPIC to input information, relay messages to clinic staff, and informing patients about deposit