Patient Access & Scheduling Specialist

UC San Diego; San Diego (CA); On-site; USD 69,000 - 84,000; Full time

Job summary

UC San Diego is seeking a front desk/customer service representative to handle registration, appointment scheduling, and insurance verification. You will manage multi-line calls, input patient data, and secure necessary authorizations for outpatient services.

Responsibilities emphasize high-quality customer service and accurate registration, with use of EPIC systems to communicate with patients and clinic staff.

Qualifications

• Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.
• Should have current work experience in one of the three key areas: customer service, call center operations, and/or healthcare.
• Knowledge of third-party payors including federal, state and private health plans.
• Experience updating registration.
• Possess problem solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.
• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation and accountability.

Responsibilities

• Answer multi-line incoming calls, complete online registration, schedule appointments and secure authorization for services.
• Ensure patients have secured authorizations and referrals when scheduling appointments.
• Verify insurance eligibility for outpatient services across third-party payors.
• Operate EPIC system to input and relay medical messages accurately to patient and clinic staff.

Skills

Customer service

Call center operations

Healthcare knowledge

Problem solving

Communication skills

Multi-system navigation

Education

Bachelor's degree

Tools

Epic Cadence

Epic system

Job description

UC San Diego is seeking a front desk/customer service representative to handle registration, appointment scheduling, and insurance verification. You will manage multi-line calls, input patient data, and secure necessary authorizations for outpatient services.

Responsibilities emphasize high-quality customer service and accurate registration, with use of EPIC systems to communicate with patients and clinic staff.