Patient Access & Scheduling Coordinator

University of California San Diego; San Diego (CA); On-site; USD 47,000 - 55,000; Full time

Job summary

UC San Diego Health in San Diego, CA, is seeking a Per Diem Front Desk Coordinator to manage front desk operations, patient check-in/check-out, scheduling, and template support across multiple sites. You will support Epic-based templates and coordinate with call center staff to ensure smooth patient flow.

The role requires experience with patient scheduling systems, insurance verification, and cash handling, with a strong emphasis on customer service.

Qualifications

• Three (3) years of relevant experience in a large healthcare organization.
• Prior scheduling experience.
• Knowledge of third-party payors and health plans.
• Experience with patient check-in/check-out and cash handling.
• Experience with insurance authorizations.
• Knowledge of Epic scheduling systems.
• Ability to navigate multiple systems during calls.
• Excellent customer service skills.

Responsibilities

• Cover front desk duties, greet patients, check-in/check-out, and schedule appointments.
• Provide call center coverage and patient registration tasks.
• Support provider templates and clinic scheduling in Epic; reconcile templates.
• Assist with daily clinic operations across multiple sites.
• Verify insurance, authorizations, and co-pay collection as needed.

Skills

Customer service

Scheduling

Insurance

Epic

Cash handling

Multi-system

Communication

Tools

Epic-Cadence

Excel

QGenda

Job description

UC San Diego Health in San Diego, CA, is seeking a Per Diem Front Desk Coordinator to manage front desk operations, patient check-in/check-out, scheduling, and template support across multiple sites. You will support Epic-based templates and coordinate with call center staff to ensure smooth patient flow.

The role requires experience with patient scheduling systems, insurance verification, and cash handling, with a strong emphasis on customer service.