Front Desk & Patient Services Coordinator

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 52,542 - 64,218; Full time

Job summary

The UC San Diego Student Health Services (SHS) is seeking a Medical Group Office Assistant to serve as the initial point of contact for patients at the clinic. You will greet patients, assist with check-in/check-out, verify insurance, and schedule appointments under the supervision of clinical staff.

You will coordinate referrals and scheduling of procedures, handle prescriptions with the Pharmacist, and maintain a confidential, tidy work environment while supporting busy clinic operations and

Qualifications

• Experience in front office outpatient healthcare facility.
• Demonstrated active listening and ability to address patient concerns with care and discretion.
• Strong organizational skills with ability to prioritize tasks and meet deadlines.
• Experience using computerized patient scheduling systems and electronic medical records.
• Knowledge in coordinating physician referrals and scheduling procedures/tests.
• Comfort with standard business software and multi-line telephone systems; adaptable to new systems.

Responsibilities

• Greet and assist patients and staff in person and via phone in a helpful, professional manner.
• Manage patient flow from check-in to check-out and verify insurance eligibility.
• Schedule appointments and coordinate physician referrals; assist with tests and procedures.
• Process prescriptions and non-prescription items; support pharmacists and maintain stock.

Skills

Active listening

Organizational skills

Communication skills

Customer service

Detail-oriented

Discretion/confidentiality

Tools

Scheduling systems

Electronic Medical Records

Multi-line telephone system

Computer basics

Job description

The UC San Diego Student Health Services (SHS) is seeking a Medical Group Office Assistant to serve as the initial point of contact for patients at the clinic. You will greet patients, assist with check-in/check-out, verify insurance, and schedule appointments under the supervision of clinical staff.

You will coordinate referrals and scheduling of procedures, handle prescriptions with the Pharmacist, and maintain a confidential, tidy work environment while supporting busy clinic operations and