Healthcare Front Desk & Scheduling Specialist

UC San Diego; San Diego (CA); On-site; USD 69,000 - 84,000; Full time

Benefits offered by this job

None

Job summary

UC San Diego Health seeks a Front Desk Coordinator to cover Cancer Services operations across La Jolla, Hillcrest, Kearny Mesa and North County. You will greet patients, check-in/out, schedule appointments, verify insurance, and support with templates and templates in Epic and QGenda.

Responsibilities span front desk, call center, and clinic operations, with collaboration across physicians, nurses, leadership, and UC San Diego Health departments to ensure efficient patient flow.

Qualifications

• Three (3) years of relevant experience in a large healthcare setting.
• Prior scheduling experience in a clinical environment.
• Knowledge of third-party payors, including federal/state/private plans.
• Experience with patient check-in/check-out and cash handling.
• Experience with insurance verifications and authorizations.
• Familiarity with Epic scheduling workflows and templates.

Responsibilities

• Greet patients, assist with check-in/check-out, and support scheduling across multiple Cancer Services sites.
• Manage templates and clinic schedules in Epic; review and reconcile scheduling information using QGenda.
• Support call center duties, including multi-line phone coverage and online registration.
• Verify insurance, secure authorizations, and expedite orders through the scheduling queue.
• Collaborate with physicians, nurses, and clinic staff to maintain operations and patient flow.

Skills

Customer service

Scheduling

Cash handling

Insurance/authorizations

Multisystem proficiency

Bilingual English/Spanish

Tools

Epic

QGenda

Job description

UC San Diego Health seeks a Front Desk Coordinator to cover Cancer Services operations across La Jolla, Hillcrest, Kearny Mesa and North County. You will greet patients, check-in/out, schedule appointments, verify insurance, and support with templates and templates in Epic and QGenda.

Responsibilities span front desk, call center, and clinic operations, with collaboration across physicians, nurses, leadership, and UC San Diego Health departments to ensure efficient patient flow.