Clinic Patient Concierge & Scheduling Lead

External Brand; Pflugerville (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k)

Tuition Reimbursement

Job summary

Austin Regional Clinic is seeking a friendly front desk receptionist to join our central Texas team. You will check patients in and out, book appointments, verify insurance eligibility, collect payments, and maintain accurate records in a busy clinic environment.

Primary duties include greeting patients, confirming appointments, processing payments, printing receipts and documents, and ensuring HIPAA compliance while delivering compassionate service to patients and families.

Qualifications

• High school diploma or GED required.
• Experience using a PC in a Windows environment preferred.
• Preferred: experience in a medical setting.

Responsibilities

• Books appointments and updates demographic information and patient balances.
• Greets patients and records them in the system.
• Verifies insurance eligibility using online resources.
• Collects payments and balances drawer for end-of-day processing.
• Prints face sheets, receipts, and other documents as needed.
• Maintains HIPAA compliance and confidentiality.
• Follows attendance and company policies.

Skills

Interpersonal communication

Multitasking and prioritization

Medical office software

Insurance knowledge

Windows computer skills

Team collaboration

Education

High school diploma or GED

Tools

Windows OS

Job description

Austin Regional Clinic is seeking a friendly front desk receptionist to join our central Texas team. You will check patients in and out, book appointments, verify insurance eligibility, collect payments, and maintain accurate records in a busy clinic environment.

Primary duties include greeting patients, confirming appointments, processing payments, printing receipts and documents, and ensuring HIPAA compliance while delivering compassionate service to patients and families.