Patient Access & Scheduling Specialist

Austin Regional Clinic: ARC; Austin (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Austin Regional Clinic: ARC in Austin, TX is looking for a Patient Services Coordinator to serve as the initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. It emphasizes confidentiality and alignment with the organization’s mission.

The role requires handling insurance verification, collecting payments, and ensuring paperwork is complete while providing courteous patient service in a full-time, on-site capacity.

Qualifications

• Experience in patient check-in/check-out processes and appointment scheduling.
• Ability to verify insurance and collect payments with accuracy.
• Adherence to HIPAA and clinic policies to protect patient privacy.

Responsibilities

• Book patient appointments and manage demographic updates.
• Greet patients and assist with arrival and check-in procedures.
• Verify insurance eligibility and scan insurance cards when applicable.
• Collect payments, post amounts, and balance cash drawer at end of day.
• Print receipts and documents; notify staff of emergencies and arrivals.
• Schedule follow-up appointments and reschedule as needed.
• Follow company policies including OSHA, HIPAA and Code of Conduct.

Job description

Austin Regional Clinic: ARC in Austin, TX is looking for a Patient Services Coordinator to serve as the initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. It emphasizes confidentiality and alignment with the organization’s mission.

The role requires handling insurance verification, collecting payments, and ensuring paperwork is complete while providing courteous patient service in a full-time, on-site capacity.