Patient Services Coordinator

Austin Regional Clinic: ARC; Austin (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Austin Regional Clinic: ARC in Austin, TX is looking for a Patient Services Coordinator to serve as the initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. It emphasizes confidentiality and alignment with the organization’s mission.

The role requires handling insurance verification, collecting payments, and ensuring paperwork is complete while providing courteous patient service in a full-time, on-site capacity.

Qualifications

• Experience in patient check-in/check-out processes and appointment scheduling.
• Ability to verify insurance and collect payments with accuracy.
• Adherence to HIPAA and clinic policies to protect patient privacy.

Responsibilities

• Book patient appointments and manage demographic updates.
• Greet patients and assist with arrival and check-in procedures.
• Verify insurance eligibility and scan insurance cards when applicable.
• Collect payments, post amounts, and balance cash drawer at end of day.
• Print receipts and documents; notify staff of emergencies and arrivals.
• Schedule follow-up appointments and reschedule as needed.
• Follow company policies including OSHA, HIPAA and Code of Conduct.

Job description

Patient Services Coordinator

Job Category: Office and Clerical

Requisition Number: PATIE009745

Posted: September 23, 2026

• Full-Time


• On-site

Job Details

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health and Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Essential Functions

• Books appointments utilizing computer system


• When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.


• Greets patients and arrives them on computer system.


• Verifies insurance eligibility by using online resources, Medifax, etc.


• Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.


• Collects payments from patients, posts amounts, and balances drawer for end of day deposit.


• Prints face sheets, receipts, and other documents as needed.


• Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.


• Confirms in advance patient appointments.


• Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.


• Verifies Workers Compensation claims, ensures that paperwork is complete, and performs follow-up.


• Assists patients with setting up payment plans.


• Issues receipts for payment.


• Books follow-up appointments.


• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.


• Regular and dependable attendance.


• Follows the core competencies set forth by the Company, which are available for review on CMSweb.


• Works holiday shift(s) as required b