Patient Services Coordinator - Front Desk & Scheduling

Duly Health and Care; Naperville (IL); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit at no cost

Life and disability insurance

401(k) match

40 hours paid volunteer time off

Community engagement culture

12 weeks parental leave

Job summary

Duly Health and Care in Naperville is seeking a Patient Service Representative to handle front desk tasks, greeting patients, scheduling appointments, collecting co-pays, and coordinating referrals. You will use EPIC and maintain accurate records while delivering exceptional service in a fast-paced clinical setting.

The role requires excellent communication, HIPAA knowledge, and proficiency with Microsoft Office.

Qualifications

• Exceptional customer service skills and passion for serving others.
• Outstanding verbal and written communication skills.
• Proficiency in EPIC or similar EMR systems.
• Knowledge of medical office procedures and insurance verification.
• Skilled in operating phones, personal computers, software and other basic IT systems.
• Proficient in Microsoft Office Suite products including Excel, Word and Outlook.
• Detail-oriented with excellent organizational and time management skills.
• Ability to handle sensitive information with discretion.
• Positive, professional, collaborative, and adaptable attitude.

Responsibilities

• Greets patients warmly and professionally during check-in, check-out, and appointment scheduling.
• Coordinates provider schedules to optimize appointment availability and capacity.
• Updates patient demographics in EPIC and verifies insurance details.
• Collects copayments and receipts, reconciling daily transactions.
• Answers multi-line phone system, routes inquiries, and schedules appointments.
• Communicates information about Duly clinical personnel to patients and others.
• Assists with scheduling follow-up and in-house Specialist referrals.
• Participates in daily/weekly team huddles for updates and improvements.
• Monitors dashboards for Scheduling, Access, Workflow, and Satisfaction metrics.
• Maintains HIPAA compliance in all interactions and documentation.
• Manages patient wait times and communicates delays empathetically.
• Performs other duties and special projects to support goals.

Skills

Customer service

Verbal communication

Written communication

EPIC EMR

Medical office procedures

Insurance verification

Phone & IT skills

Microsoft Office

Organizational skills

Discretion

Team player

Education

High School diploma

Tools

EPIC EMR system

Microsoft Office Suite

Excel

Job description

Duly Health and Care in Naperville is seeking a Patient Service Representative to handle front desk tasks, greeting patients, scheduling appointments, collecting co-pays, and coordinating referrals. You will use EPIC and maintain accurate records while delivering exceptional service in a fast-paced clinical setting.

The role requires excellent communication, HIPAA knowledge, and proficiency with Microsoft Office.