Patient Experience Assistant & Scheduler

Duly Health and Care; Naperville (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Mental health benefits

401(k) match

Tuition reimbursement

Volunteer time off

Parental leave

Life and disability insurance

Job summary

Duly Health and Care is seeking a Customer Service Representative to join our Naperville team. You will warmly greet patients, schedule appointments, collect co-pays, answer phones, and maintain accurate EPIC records to support a positive patient experience.

This full-time role in Naperville, IL involves coordinating schedules, handling insurance details, and contributing to a welcoming front desk environment. We offer strong benefits and a commitment to community health.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior experience in a receptionist or front desk role strongly preferred.

Responsibilities

• Greets patients warmly and professionally during check-in/out and appointment scheduling.
• Serves as a coordinator for provider schedules to improve access and reduce wait times.
• Uses EPIC and other systems to update patient demographics, verify insurance, and document information.
• Collects copayments and receipts, and reconciles daily transactions.
• Answers multi-line phone system, takes messages, and schedules appointments.
• Informs patients about Duly clinical staff and services.
• Schedules referrals and follow-up appointments as needed.
• Participates in daily/weekly team huddles to share updates and improvements.
• Monitors dashboards and identifies gaps to drive workflow improvements.
• Maintains HIPAA compliance in all interactions and documentation.

Skills

EPIC EMR

Customer service

Verbal communication

Written communication

Microsoft Office

Phone etiquette

Time management

HIPAA privacy

Education

High School Diploma

Tools

EPIC EMR

Microsoft Office Suite

Job description

Duly Health and Care is seeking a Customer Service Representative to join our Naperville team. You will warmly greet patients, schedule appointments, collect co-pays, answer phones, and maintain accurate EPIC records to support a positive patient experience.

This full-time role in Naperville, IL involves coordinating schedules, handling insurance details, and contributing to a welcoming front desk environment. We offer strong benefits and a commitment to community health.