Dermatology Front Desk | Patient Experience Coordinator

Duly Health and Care; Florida; On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Healthcare benefits

Mental health benefit

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Naperville, IL is seeking a Patient Service Representative to greet patients, schedule appointments, collect payments, and manage referrals with accuracy in the EPIC EMR system.

The role requires strong customer service, clear communication, and the ability to work in a fast-paced dermatology setting. Competitive benefits and a collaborative team environment are offered.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior experience in a receptionist or front desk role strongly preferred.

Responsibilities

• Greet patients at check-in/check-out and assist with appointment scheduling.
• Coordinate provider schedules to optimize availability and reduce wait times.
• Update patient demographics and verify insurance in EPIC or similar EMR.
• Collect co-pays, issue receipts, and reconcile daily transactions.
• Answer multi-line phone system, route inquiries, and schedule appointments.

Skills

Customer service

Communication

Time management

Detail oriented

Adaptable

Collaborative

Education

High School diploma

Tools

EPIC EMR

Microsoft Office

Excel

Word

Outlook

Job description

Duly Health and Care in Naperville, IL is seeking a Patient Service Representative to greet patients, schedule appointments, collect payments, and manage referrals with accuracy in the EPIC EMR system.

The role requires strong customer service, clear communication, and the ability to work in a fast-paced dermatology setting. Competitive benefits and a collaborative team environment are offered.