Patient Service Specialist - Front Desk, Medical Office

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; United States; Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave & adoption/surrogacy</n

Résumé du poste

Duly Health and Care Naperville is hiring a Patient Service Representative to greet patients, schedule visits, and manage front desk operations. You will use EPIC to update demographics, verify insurance, and handle payments while delivering excellent customer service.

The role emphasizes accuracy, confidentiality, and teamwork in a fast-paced medical office setting, with full-time hours and competitive benefits.

Qualifications

• Minimum high school diploma required; associate degree a plus.
• At least 1 year in medical office or clinical setting preferred.
• Strong customer service mindset and professional communication.

Responsabilités

• Greet and check in patients, schedule appointments, and collect co-pays.
• Answer phones, respond to emails, and route inquiries efficiently.
• Maintain accurate patient records in EPIC and verify insurance details.
• Support scheduling, referrals, and patient access improvements.
• Protect patient confidentiality and HIPAA compliance.

Connaissances

Customer service

Communication

HIPAA compliance

Multitasking

Phone handling

Team collaboration

Formation

High School diploma or equivalent

Outils

EPIC EMR

Microsoft Office

Description du poste

Duly Health and Care Naperville is hiring a Patient Service Representative to greet patients, schedule visits, and manage front desk operations. You will use EPIC to update demographics, verify insurance, and handle payments while delivering excellent customer service.

The role emphasizes accuracy, confidentiality, and teamwork in a fast-paced medical office setting, with full-time hours and competitive benefits.