Patient Services Coordinator: Front Desk & Scheduling

Massachusetts Institute of Technology; Cambridge (MA); On-site; USD 32,000 - 34,000; Full time

Job summary

Massachusetts Institute of Technology Health is seeking a Patient Services Representative to manage patient flow, schedule appointments, and support front desk operations. You will interact with patients and clinicians, collect copays, and verify insurance information while performing related administrative duties to ensure smooth departmental operations.

The role emphasizes customer service, multi-tasking, and calm communication in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of experience in customer service or administrative role.
• Ability to multitask and communicate with patients, clinicians, and staff in a pleasant, calm, and diplomatic manner.

Responsibilities

• Manage patient flow and appointment scheduling.
• Front desk tasks: check-in, collect copays, and verify insurance eligibility.
• Perform administrative tasks including data entry, insurance reviews, filing, and coordinating appointments.

Skills

Customer service

Administrative tasks

Multitasking

Communication

Education

High school diploma

Job description

Massachusetts Institute of Technology Health is seeking a Patient Services Representative to manage patient flow, schedule appointments, and support front desk operations. You will interact with patients and clinicians, collect copays, and verify insurance information while performing related administrative duties to ensure smooth departmental operations.

The role emphasizes customer service, multi-tasking, and calm communication in a fast-paced healthcare setting.