Patient Services Coordinator: Expert Scheduling & Admin Support

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Massachusetts General Hospital is hiring a Patient Services Coordinator to perform administrative and clinical functions essential for smooth clinical operations. The role involves managing patient appointments, coordinating with healthcare providers, and ensuring patient satisfaction.

The ideal candidate should have a High School Diploma, 3-5 years of office experience, and strong interpersonal communication skills. This is a full-time onsite position, Monday to Friday from 9am to 5:30pm.

Qualifications

• 3-5 years of office experience required.
• Strong technology skills for various office software.
• Ability to understand medical terminology and healthcare procedures.

Responsibilities

• Manage patient insurance referrals and authorization processes.
• Schedule appointments for doctors, nurses, and patients.
• Ensure patient privacy and confidentiality in office operations.
• Handle incoming patient inquiries via phone, email, or in person.
• Participate in training for continuous professional development.

Skills

Strong interpersonal and communication skills

Ability to multitask

Organization and critical thinking skills

Excellent customer service skills

Knowledge of healthcare regulations

Education

High School Diploma or Equivalent

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Epic

UKG

Job description

Massachusetts General Hospital is hiring a Patient Services Coordinator to perform administrative and clinical functions essential for smooth clinical operations. The role involves managing patient appointments, coordinating with healthcare providers, and ensuring patient satisfaction.

The ideal candidate should have a High School Diploma, 3-5 years of office experience, and strong interpersonal communication skills. This is a full-time onsite position, Monday to Friday from 9am to 5:30pm.