Medical Front Desk Coordinator | Patient Care & Scheduling

Frey Consulting Group; Wrentham (MA); On-site; USD 23,000 - 30,000; Full time

Job summary

Bay State Physical Therapy is seeking a Front Desk Receptionist to join our team. This full-time role (40 hours/week) places you at the heart of the clinic, handling scheduling, check-in/out, and day-to-day workflow to keep operations running smoothly.

You will verify insurance benefits, explain patient financial responsibilities, and support billing and administrative tasks while delivering friendly, patient-centered service in a fast-paced environment.

Qualifications

• Experience in a medical office, healthcare setting, or front desk role required
• Knowledge of insurance verification and patient financial responsibilities preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment

Responsibilities

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

Skills

Customer service

Communication

Scheduling

Insurance verification

Multitasking

Organization

Job description

Bay State Physical Therapy is seeking a Front Desk Receptionist to join our team. This full-time role (40 hours/week) places you at the heart of the clinic, handling scheduling, check-in/out, and day-to-day workflow to keep operations running smoothly.

You will verify insurance benefits, explain patient financial responsibilities, and support billing and administrative tasks while delivering friendly, patient-centered service in a fast-paced environment.