Patient Services & Scheduling Coordinator

Mass General Brigham; Newton (MA); On-site; USD 26,000 - 39,000; Full time

Job summary

Mass General Brigham Community Physicians, Inc. is seeking a front desk administrator to manage patient flow and deliver exceptional service at Newton Wellesley Hospital in Newton, MA.

You will greet patients, handle inquiries, and coordinate appointments in a busy outpatient setting. Responsibilities include check-in/out, updating EHRs, processing payments and insurance information, and supporting daily clinic operations.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in a health-related or management field preferred.
• 1+ years in a similar administrative role, preferably in healthcare.
• Epic experience preferred.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Answer calls, respond to inquiries, and share service/appointment information.
• Schedule and confirm patient appointments with providers and staff.
• Manage check-in/check-out and update patient information in EHR.
• Collect payments, co-pays, and insurance details as required.
• Inventory and supply management, and other clinic duties as needed.

Skills

Customer service

Interpersonal skills

Organization

Multitasking

Communication

Professional demeanor

Education

Associate's degree in health-related or management field

Tools

Epic

Job description

Mass General Brigham Community Physicians, Inc. is seeking a front desk administrator to manage patient flow and deliver exceptional service at Newton Wellesley Hospital in Newton, MA.

You will greet patients, handle inquiries, and coordinate appointments in a busy outpatient setting. Responsibilities include check-in/out, updating EHRs, processing payments and insurance information, and supporting daily clinic operations.