Medical Front Desk Coordinator - Patient Care & Scheduling

Bay State Physical Therapy; Waltham (MA); On-site; USD 36,000 - 42,000; Full time

Job summary

Bay State Physical Therapy in Waltham, MA, is seeking a Front Desk Coordinator to welcome patients and support daily administrative tasks. You will handle scheduling, insurance verification, and patient financial conversations while maintaining accurate records and facilitating a smooth clinical flow.

The role emphasizes strong communication, organization, and multitasking in a fast-paced medical office environment, contributing to a collaborative team dedicated to patient care.

Qualifications

• Experience in a medical office or front desk role.
• Knowledge of insurance verification and patient financial responsibilities preferred.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service.
• Answer phones and assist with scheduling appointments.
• Verify insurance benefits and explain patient financial responsibilities.
• Manage patient intake forms and maintain accurate records.
• Coordinate referrals, authorizations, and insurance approvals.
• Support clinic operations and maintain efficient schedules.
• Assist with billing, payments, and administrative tasks.

Skills

Front desk

Medical office

Insurance verification

Job description

Bay State Physical Therapy in Waltham, MA, is seeking a Front Desk Coordinator to welcome patients and support daily administrative tasks. You will handle scheduling, insurance verification, and patient financial conversations while maintaining accurate records and facilitating a smooth clinical flow.

The role emphasizes strong communication, organization, and multitasking in a fast-paced medical office environment, contributing to a collaborative team dedicated to patient care.