Patient Experience Coordinator | Front Desk & Scheduling

Professional Physical Therapy; Cambridge (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

STD/LTD

Hospitalization insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional PT in Cambridge, MA is seeking a Patient Care Coordinator who will be the first point of contact for patients, delivering friendly, professional service and helping create a smooth patient experience.

Responsibilities include greeting, collecting copays, scheduling, handling inquiries, updating patient information, and performing light administrative tasks; we value empathy, teamwork, and attention to detail.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professionals.
• Collect and update patient information.
• Assist with administrative tasks such data entry and maintaining patient records.

Skills

Customer service

Scheduling

Interpersonal communication

Attention to detail

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Computer skills

Learn new software

Job description

Professional PT in Cambridge, MA is seeking a Patient Care Coordinator who will be the first point of contact for patients, delivering friendly, professional service and helping create a smooth patient experience.

Responsibilities include greeting, collecting copays, scheduling, handling inquiries, updating patient information, and performing light administrative tasks; we value empathy, teamwork, and attention to detail.