Patient Services Representative, Primary Care

Massachusetts Institute of Technology; Cambridge (MA); On-site; USD 32,000 - 34,000; Full time

Job summary

Massachusetts Institute of Technology Health is seeking a Patient Services Representative to manage patient flow, schedule appointments, and support front desk operations. You will interact with patients and clinicians, collect copays, and verify insurance information while performing related administrative duties to ensure smooth departmental operations.

The role emphasizes customer service, multi-tasking, and calm communication in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of experience in customer service or administrative role.
• Ability to multitask and communicate with patients, clinicians, and staff in a pleasant, calm, and diplomatic manner.

Responsibilities

• Manage patient flow and appointment scheduling.
• Front desk tasks: check-in, collect copays, and verify insurance eligibility.
• Perform administrative tasks including data entry, insurance reviews, filing, and coordinating appointments.

Skills

Customer service

Administrative tasks

Multitasking

Communication

Education

High school diploma

Job description

Working at MIT offers opportunities that just aren’t found anywhere else, including generous and unique benefits that help to ensure that MIT employees are healthy, supported, and enjoy a fulfilling work/life balance.We welcome people from all walks of life to bring their talent, ideas, and experience to our community. We strongly encourage applications from individuals from all identities and backgrounds – like yours. If you want to be part of our exceptional, multicultural, collaborative, and inclusive community, then take a look at this opportunity.MIT provides pay ranges representing its good faith estimate of what the Institute reasonably expects to pay for a full time position at the time of posting (if you are applying for a part time salaried job, you will need to prorate the posted pay range). The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements. This pay range represents base pay only and does not include any other benefits or compensation.Patient Services Representative, Primary CareJob Number: 26020Functional Area: Health CareDepartment: MIT HealthSchool Area: Executive Vice PresidentPay Range Minimum: $22.60Pay Range Maximum: $25.00Employment Type: Full-TimeEmployment Category: Non-ExemptVisa Sponsorship Available: NoSchedule:Pay Grade: 4Posting DescriptionPATIENT SERVICES REPRESENTATIVE (PSR), MIT Health, will be responsible for patient flow and appointment scheduling; patient contact, both in person and by telephone; for front desk tasks, including check-in, collecting copays, and obtaining accurate insurance eligibility information; for administrative tasks, including phone calls, data entry, insurance reviews, filing, and scheduling appointments and procedures to coordinate within and across providers, service areas, and healthcare facilities; interacting with internal and external stakeholders by effectively communicating with referral providers and practices to facilitate management of complex patient issues; providing positive and effective customer service that supports departmental operations.The full job description is available, here: https://medical.mit.edu/jobsJob RequirementsREQUIRED: High school diploma or equivalent; a minimum of two years of experience such as customer service or administrative role; and ability to perform multiple tasks simultaneously and communicate with patients, clinicians, and other professional staff in pleasant, calming, and diplomatic manner. PREFERRED: Experience in a health care setting.9/10/2026