Patient Services Coordinator - Front Desk & Scheduling

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybride; USD 40 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Résumé du poste

Mass General Brigham is seeking a Practice Assistant II at the MGH Back Bay Healthcare Center to ensure smooth daily operations in a busy clinical setting. You’ll welcome patients, manage check-in/out, scheduling, and records while supporting billing and communications with care teams.

The role emphasizes organization, clear communication, and reliable handling of routine tasks, with on-site work and a starting hourly wage of $20.00, plus potential increases with experience.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience.
• Proficiency with Microsoft Office and standard office systems and procedures.
• Clear written and verbal communication, strong organization and time management.

Responsabilités

• Welcome patients and support check-in, check-out, scheduling, and appointment records.
• Answer calls, respond to routine questions, take accurate messages, and coordinate requests related to authorizations, refills, and test results.
• Maintain patient records, scan documents into EPIC, process billing forms, and assist with co-payments as needed.
• Support office communications, records, mail, faxes, forms, schedules, and other administrative needs.
• Serve as an EPIC resource for scheduling, registration, and billing; training is provided.
• Assist with specialized functions, such as surgical scheduling or schedule changes, as competency grows.

Connaissances

Microsoft Office

Communication

Organization

Time management

Formation

High school diploma or equivalent

Description du poste

Mass General Brigham is seeking a Practice Assistant II at the MGH Back Bay Healthcare Center to ensure smooth daily operations in a busy clinical setting. You’ll welcome patients, manage check-in/out, scheduling, and records while supporting billing and communications with care teams.

The role emphasizes organization, clear communication, and reliable handling of routine tasks, with on-site work and a starting hourly wage of $20.00, plus potential increases with experience.