Patient Services Coordinator II — Front Desk & Scheduling

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Massachusetts General Hospital in Boston, MA is seeking a Patient Services Coordinator II for the MGH Beacon Hill Primary Care practice. This full-time, 40-hour-per-week onsite role supports physicians, nurses, and staff by delivering welcoming, efficient patient flow and accurate scheduling.

You will handle scheduling, check-in/out, registrations, billing, EPIC records, and routine inquiries, triage messages, and assist with prior authorizations and test results.

Qualifications

• High School Diploma or Equivalent required.
• 2-3 years of office experience required.
• Proficiency with Office Suite and general office procedures.
• Ability to handle confidential patient information with discretion.
• Excellent written and verbal communication.
• Strong organizational and time-management skills.

Responsibilities

• Welcome and assist patients through scheduling, check-in, and check-out.
• Answer calls, respond to routine questions, and triage messages to the appropriate clinical team member.
• Schedule appointments and maintain accurate registration, appointment, billing, and medical record information in EPIC.
• Process forms, scan documents, obtain medical records and test results, and distribute mail and faxes.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC scheduling, registration, and billing resource; training is provided.
• Support colleagues with training and perform specialized scheduling functions as assigned

Skills

Communication

Customer service

Organization

Time management

Discretion

Collaboration

Education

High school diploma

Tools

EPIC

Office Suite

Phone system

Job description

Massachusetts General Hospital in Boston, MA is seeking a Patient Services Coordinator II for the MGH Beacon Hill Primary Care practice. This full-time, 40-hour-per-week onsite role supports physicians, nurses, and staff by delivering welcoming, efficient patient flow and accurate scheduling.

You will handle scheduling, check-in/out, registrations, billing, EPIC records, and routine inquiries, triage messages, and assist with prior authorizations and test results.