Front Desk Patient Services Specialist

MyMichigan Health; Tawas City (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

MyMichigan Health is seeking a friendly front desk receptionist/clerical assistant for our practice. This role greets patients, answers phones, schedules appointments, verifies insurance, collects payments and helps coordinate referrals and testing.

You will work with front office, clinical staff and providers to ensure smooth patient flow and timely service. You will maintain HIPAA compliance, provide excellent customer service to a diverse patient population, and support portal enrollment and

Qualifications

• Knowledge of reading, writing, mathematical and computer skills.
• Keyboarding skills needed to register patients and other office tasks.
• Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two (2) years working in a medical office or similar setting
• Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

Responsibilities

• Strives for excellent customer service; acknowledge and welcome all patients and visitors; greet callers and respond to inquiries.
• Verify and update patient information; verify insurance coverage and ensure provider is assigned correctly; complete forms including HIPAA and consent.
• Schedule patient appointments using practice management, EMR and other systems; coordinate referrals and tests as needed.
• Register new patients, explain policies, collect email for portal enrollment when available.
• Schedule future appointments and tests, collect copayments, process referrals and authorizations; assist with check-out.

Skills

Reading & writing

Keyboarding

Medical terminology

Interpersonal skills

Education

High School Diploma or GED

Tools

Practice management software

Electronic Medical Record (EMR)

Insurance verification systems

Medifax

Population health registry

Iterminal

Job description

MyMichigan Health is seeking a friendly front desk receptionist/clerical assistant for our practice. This role greets patients, answers phones, schedules appointments, verifies insurance, collects payments and helps coordinate referrals and testing.

You will work with front office, clinical staff and providers to ensure smooth patient flow and timely service. You will maintain HIPAA compliance, provide excellent customer service to a diverse patient population, and support portal enrollment and